All orders are accepted by Hawkshead Relish are subject to these
terms and conditions of sale, which supersede any previous terms and
conditions. All descriptions and illustrations contained in this website
are only intended to give a general idea of the products,
specifications may vary slightly.
Orders can be sent by fax, by telephone, by post or via the order
form on this website. All items subject to availability, an equivalent
alternative will be sent in its place if not available.
Orders will usually be despatched within 24 hours of receipt, however
please allow up to 7 days for delivery. If you require express delivery
please request via email and we will endeavour to ensure this takes
Parcels will require a signature on delivery, our couriers only
deliver during working hours so if you cannot be available to accept a
parcel, please provide an alternative delivery address. The delivery
charge is set at £3.75 for all UK Mainland orders. (Delivery costs may
vary for Northern Ireland, Isle of Man, Highlands and Islands of
Scotland and any other UK non mainland destinations). Please contact us
for a postage quote based on the weight of the order.
Any claims for non delivery, shortages or breakages must be made within two days of delivery.
We will accept any goods returned unopened and undamaged for a full refund.
In the unlikely event that you have a fault with any of our products
please contact the office on 015394 36614 immediately. Retain the jar or
item and make a note of the batch number – all our products are
handmade and may differ slightly from batch to batch.
We advocate responsible drinking and purchases of alcohol are strictly for those aged 18 and over.
Payment is by cheque or credit card basis with order, by fax, phone,
post or web site. Cheques are subject to clearance before delivery. We
reserve the right to charge bank charges on cheques which are
represented. We reserve the right to refuse any credit card
Reservation of Title
The risk of the goods passes to the buyer upon delivery from the
carrier, but the TITLE in the goods remain vested in us and shall only
pass from us to the buyer upon full payment made by the buyer, of all
sums due on whatsoever account or grounds to us.
We will not divulge any information received to any third party. We
are registered with the Data Protection Agency under the Data Protection
Act of 1998, which we are fully compliant with.